🔁 Replacement Policy
- 📦 Customers may request a replacement within 1 day of receiving the item.
- ✅ Eligible cases:
- Received the incorrect item (only verified via unboxing video)
- Received a defective or damaged item (unboxing video required)
- 🛑 Ineligible cases:
- Products used, washed, or altered
- Items without original packaging or missing inserts
- Size concerns, personal preference, or quality issues not evident on video
🛡️ Extended Replacement for Color Fading
- A 3-month free replacement is offered in case of color fading, one-time only, with a ₹149 shipping & handling fee payable at your end.
- Products may be returned optionally, though not required. Damaged products are not covered.
💰 Refund Details
- Refunds are not usually offered, except under these rare circumstances:
- Significant delays in delivery (multiple weeks)
- Repeated delivery of wrong or defective items despite prior resolution attempts
- In such cases, refunds are processed to the customer’s bank account via UPI or Net Banking. No COD refund is processed directly.
🛠️ Process Summary
| Step | Action |
|---|---|
| 1. | The customer must share unboxing video and images of the issue. |
| 2. | The customer must share an unboxing video and images of the issue. |
| 3. | For color fade: pay ₹100 and receive a one-time replacement. |
| 4. | In-store wallet credit is issued—usable for future orders only. Not transferable. |
| 5. | Refunds to bank / UPI only in exceptional cases, not for general returns. |
| 6. | The support team evaluates and approves replacement or wallet credit. |
📝 Note on Exceptions
- Premium products (e.g., Nepali Rudrakshas) are non-returnable/refundable, but included in the 6-month free replacement scheme.
- Sale items and gift cards are non-refundable and non-exchangeable.
💡 Suggested Template for Jantram.in
You can customize your Refund section like this:
Jantram.in Refund & Exchange Policy
• Requests must be made within 1 day of delivery with clear unboxing video.
• Replacements processed for incorrect or damaged items only.
• No returns for size issues or personal preferences.
• One-time color fade replacement offered within 3 months, with ₹149 shipping charge.
• Final refunds (bank/UPI) only if delays or repeated errors occur.
• All credits issued via Jantram wallet only—no cash/COD refunds.
• Premium jewellery, sale items, and gift cards excluded from general refunds.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jantram.in.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: support@jantram.in
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: support@jantram.in
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@jantram.in for questions related to refunds and returns.